This message is displayed if the session has been automatically disconnected due to inactivity. If that is the case, you can terminate the session in your customer portal on my. In some rare cases sessions are not terminated and still run in the background. This message is displayed in case the session limit of your license has been reached. Please close other sessions or contact sales to obtain an upgrade. Your license does not allow more sessions. Your ID is not whitelisted in the ACL (Access Control List) of the remote client. The Session was denied due to the access control settings of the remote computer.

The network connection was closed unexpectedly. Please wait while AnyDesk is trying to restore the session.Ĭonnection reset after some time due to an improperly configured firewall. The session was interrupted on the remote side. Interactive Access must be configured on the remote computer to always show a connection request. AnyDesk’s window must be open on the remote computer in order to connect. Please see Disconnecting Sessions.Ĭould not log in to the remote computer. In almost every case this error occurs due to an improperly configured firewall. This error code is generated by Windows and displayed by AnyDesk. Please see Disconnecting Sessions.ĪnyDesk is not connected to the server. This message is either shown due to a slow internet connection, an improperly configured firewall or a general network problem. Please make sure that AnyDesk is running on the remote computer and it is connected to the internet. This message is either shown due to a slow internet connection, an improperly configured firewall, or a general network problem. In this case, we would highly recommend that you synchronize the system time through an online time server. For more information, please see Firewall.įor On-Premises versions of AnyDesk, please ensure that the host device is able to connect to your On-Premises server.Īnother potential issue could be an incorrectly configured system time on the host device which could lead to certificate validation issues. For Cloud versions of AnyDesk, please make sure that the host device has an active internet connection and that all device and network-level security solutions have been configured to allow access to our servers. This message is shown if the client is not able to connect to the AnyDesk server. Administrator Privileges and Elevation (UAC)ĪnyDesk for Linux / Raspberry Pi / FreeBSDĬannot connect to/Disconnected from the AnyDesk network

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